Shipping Policy

Effective date: October 13, 2026

Every order is made or finished by hand in Chatsworth, California, and ships free within the United States.

Processing time

Orders ship within 5–7 business days. Custom, engraved, and made-to-order items may take longer; the timeframe is listed on the product page. If something will ship later than promised, we'll email you with a new date, and you can choose to cancel for a full refund.

Delivery

• Free standard shipping on all U.S. orders

• Most orders arrive 3–5 business days after shipping

• We ship to U.S. addresses only for now

• You'll get a tracking number by email when your order ships

Holiday orders

We post holiday ship-by dates on our site each season. Order before them to get your gift in time.

Address accuracy

Please check your shipping address at checkout. If a package is returned because of an incorrect address, we'll reship it once you cover the new shipping cost.

Lost or stolen packages

If tracking shows delivered but you can't find your package, check with neighbors and your local post office, then contact us within 7 days. We'll help file a claim with the carrier.

Damaged in transit

If your order arrives damaged, email photos of the item and packaging to info@zeroproofdesign.com within 7 days of delivery. We'll repair, replace, or refund it, and you won't pay return shipping.

Questions?

Email info@zeroproofdesign.com or call (415) 691-5197.